Terms of Use for E-shop

The website https://www.glowera.eu includes an online store for the sale of cosmetic products operated by the sole proprietorship under the trade name “GLOW ERA ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ” (TIN Number: 801781752), headquartered in Thermi, Thessaloniki. Before entering the online store and browsing our website, please review the following terms and conditions, which apply specifically to the use of our company’s online store located at www.glowera.eu. Ensure you agree with these terms and conditions as further use and browsing of the above website constitutes your explicit and unconditional consent and agreement to them.

TERMS

The website https://www.glowera.eu reserves the right to unilaterally modify or update the present terms and conditions of transactions conducted through its online store. The website https://www.glowera.eu undertakes the obligation to inform users of any modifications or changes via this online store’s website. It is clarified that changes to the terms do not affect orders that have already been placed.

INFORMATION & PRODUCTS PROVIDED

The website https://www.glowera.eu is committed to the completeness and accuracy of the information provided on its website, regarding the essential characteristics of each product available, and the accuracy of the data concerning the services offered by the online store of http://www.glowera.eu. This commitment is subject to any technical or typographical errors that may have escaped attention or occurred unintentionally or due to interruptions of the website’s operation due to force majeure.

LIMITATION OF LIABILITY

The website https://www.glowera.eu guarantees the timely notification of final consumers about the non-availability of products/services offered. However, our online store is not liable for any technical problems that users may encounter when accessing and during the use of the website, which are related to the operation or compatibility of their own infrastructure with the website. Furthermore, http://www.glowera.eu bears no responsibility for acts or omissions of third parties, particularly unauthorized interventions by third parties in products and/or services and/or information made available through it.

INTELLECTUAL PROPERTY RIGHTS

The website www.glowera.eu is the official online store of the company operating under the trade name “GLOW ERA SINGLE-MEMBER PRIVATE COMPANY,” which markets cosmetic products under the registered trademark “glowera.” All content on the website, including images, graphics, photographs, designs, texts, services, and products, constitutes intellectual property of glowera and is protected under applicable Greek, European, and international law.

The names, images, logos, and distinguishing features representing glowera and/or its online store or third parties associated with them, as well as their products or services, are exclusive trademarks and distinguishing features of glowera and/or https://www.glowera.eu or the above third parties, protected by Greek, EU, and international trademark, industrial, and intellectual property laws, as well as laws against unfair competition.

In any case, their appearance and display on the website https://www.glowera.eu should not be construed as a transfer or assignment of license or right to use them.

USER OBLIGATIONS

Users of the website https://www.glowera.eu agree not to use it or its online store for the purpose of sending, publishing, emailing, or transmitting in other ways any content that:

Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invades someone else’s privacy, expresses hostility, or promotes racial, national, or other forms of discrimination, May cause harm to minors in any way, Is unauthorized to be transmitted under law or contractual or managerial relationships (e.g., internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered under confidentiality agreements), Violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, Contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or impair the operation of any software or hardware, Violates applicable Greek and EU legislation and its provisions, whether intentionally or unintentionally, Harasses third parties in any manner, Is used for collecting or storing users’ personal data.

SECURITY

Glowera recognizes the importance of securing your Personal Data and online transactions and takes all necessary measures, using the most advanced and state-of-the-art methods, to ensure your maximum possible safety. All information related to your personal data and transactions is secure and confidential. The security of the Glowera e-shop is achieved through the following methods:

Customer Identification

The credentials used to identify you are twofold: your Login Code (email or username) and your Personal Secret Security Code (password). Every time you enter these, you gain secure access to your personal information.

You can change your Personal Secret Security Code (password) and your email address as often as you wish. Only you have access to your information through these codes, and you are solely responsible for keeping them confidential and hidden from third parties. In case of loss or leakage, you must immediately notify us; otherwise, the Glowera e-shop is not liable for the use of the secret code by an unauthorized person. For security reasons, we recommend changing your password regularly and avoiding easily traceable codes (e.g., birthdates). Additionally, we suggest using a combination of letters, numbers, and symbols when creating your password.

Our company collaborates with ALPHA BANK, ensuring security and reliability. Your personal data is completely safe. We ask for it solely to process your desired product and to contact you if necessary. Your data is never disclosed or revealed to third parties under any circumstances. Transactions via credit, debit, and prepaid cards are secure, as advanced security systems are used to prevent data theft. Specifically, during credit card purchases, you are automatically transferred to a secure server at ALPHA BANK’s service. All your card details are protected with SSL 256-bit encryption, the most robust encryption globally. Both ALPHA BANK and “GLOW ERA ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ” ensure the secure completion of your transactions.

For further information regarding transaction security or related inquiries, feel free to contact our company at the following:

Main Office Sales

Tel: (+30) 2312314244

Email: [email protected]

Transaction Confidentiality

Confidentiality is self-evident. The same fundamental principles that govern conventional transactions apply to e-commerce. All information transmitted by the user/member to Glow Era is confidential, and Glow Era has taken all necessary measures to ensure it is used only as necessary in the context of the services provided. Some of these measures include:

Only authorized employees have access to your transaction information, and only when necessary, e.g., for processing your orders or requests. The company “GLOW ERA ΜΟΝΟΠΡΟΣΩΠΗ IKE” and the Glow Era trademark do not disclose customer or transaction information unless you provide written authorization or it is required by court order or another public authority decision. In cases where Glow Era employs third parties to support its systems, it ensures confidentiality is maintained.

Subject to the provisions of Chapter 7 concerning Personal Data, you can request any data held about you and its correction in the event of proven errors. For your own safety, you must also treat all information provided through the service as confidential and not disclose it to third parties.

PERSONAL DATA PROTECTION
When visiting the pages of http://www.glowera.eu, you may be asked to provide personal information (name, surname, phone number, email address, shipping address, etc.), typically for the purpose of processing your orders or providing our services more efficiently and promptly. Any personal data you submit on the pages and services of http://www.glowera.eu are kept exclusively for purposes related to your transactions with us, improving our services, and ensuring the proper functioning of the respective service. These data cannot be used by any third party (except as required by law for authorized authorities only).

In any case, access to your personal data is granted only to specific employees or contractors of Glow Era who are authorized to handle this information. Access by unauthorized persons is strictly prohibited. In exceptional and specific cases, your personal data may be disclosed to partner companies of Glow Era for the support, promotion, and execution of your transactional relationship with us. However, such disclosures always adhere to conditions ensuring that your personal data is not subject to unlawful processing.

For any inquiries, suggestions, or statements related to these matters, please contact us using the contact form available at the following link: https://www.glowera/contact.

At any time, users have the right to access, update, correct, delete, or object to further processing of their data in accordance with the applicable personal data protection laws. For more information regarding the Glow Era Personal Data Protection Policy, click here: https://glowera.eu/privacy-policy.

ORDERING METHODS
Our company offers the following ways to place your order:

1. Via our online store at https://www.glowera.eu:
Browse through the pages of our e-shop and find the products that interest you.

Click “Buy” or “Add to Cart” to add the product to your shopping cart.

Once you have selected all the products you wish to purchase, click on your shopping cart or proceed to “Checkout.”

Review all the products in your cart, adjust quantities, or remove items as needed. To continue shopping, select “Continue Shopping.” To complete your purchase, click “Proceed to Checkout.”

Before payment, a checkbox appears next to the “Complete Order” button with the content: “Order confirmation implies a payment obligation.”

If you already have an account in our online store, log in with your personal credentials for your shipping details to be prefilled. If you don’t have an account, you can create one quickly and easily here. Before completing your order, you will see checkboxes indicating: “I acknowledge that the personal data I provide will be used exclusively for order delivery” and “I agree to the e-shop terms of use.”

Once your order is confirmed by clicking “Complete,” you will receive a confirmation email. A follow-up notification will be sent when your order is shipped.

2. By phone
Place your order by calling (+30) 2312314244 on business days and hours.

3. By email
Send your order via email to [email protected].

PAYMENT METHODS

You can pay for your order using the following methods:

Credit or debit card (VISA & MasterCard):
Complete your order and pay securely using your credit/debit card or PayPal. Transactions with credit cards are processed through the secure Redirection service provided by ALPHA BANK. The entire process is secured with SSL 128-bit encryption. Card details are neither collected nor stored by Glow Era.

Bank transfer:
Settle your order by transferring the amount to one of the following accounts:

• ALPHA BANK: GR5701407200720002002013553 / BIC CRBAGRAA
• PIRAEUS BANK: GR7401722160005216106434337
  Account Holder: “GLOW ERA ΜΟΝΟΠΡΟΣΩΠΗ IKE”

Include your order number in the transaction details. Email the payment proof to [email protected] to expedite processing.

Cash on delivery:
Pay cash to the courier upon receipt of the parcel.

In-store payment and pickup:
Complete your order online and select in-store pickup. You’ll receive an email notification once your order is ready.

RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES

For distance purchases (e.g., online orders), you may return a product and receive a refund by notifying us in writing via the contact form here or by calling (+30) 2312314244 within 14 calendar days of receiving the product. If the order includes multiple products, the withdrawal period begins upon receipt of the final product.

Products must be returned in their original, excellent condition. You are liable for any reduction in value resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functionality of the products. You must return the products within 14 days of notifying us of your withdrawal, and we will refund your payment within the same period, using the payment method you initially selected.

Products must be accompanied by the necessary legal documents and proof of receipt. Return shipping costs exceeding the cost of universal postal services are not covered by Glow Era and are borne by the customer.

WITHDRAWAL FORM

[Complete and return this form only if you wish to withdraw from the contract.]

To: “GLOW ERA ΜΟΝΟΠΡΟΣΩΠΗ IKE”
Tax ID: 801781752, Z’ Thessaloniki Tax Office
Email: [email protected]
Phone: (+30) 2312314244
Address: Thermi, Thessaloniki, Fragma Thermi Road, Postal Code: 57001

I/We hereby notify you of my/our withdrawal from the sales contract for the following goods/services:
Ordered on () / Received on ()
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:

RESPONSIBILITY & GUARANTEE OF SUPPLIER/SELLER LIABILITY FOR DEFECTS

The producer of every product you purchase is responsible for any damage caused by a defect in their product. Any agreement that limits or exempts the producer from their liability is invalid. Claims against the producer for damages are time-barred three years after the injured party became or should have become aware of the damage, the defect, and the identity of the producer. Ten years after the product’s release, the rights of the injured party against the producer are extinguished. If there is any doubt about the identity of the producer of a product purchased from us, please notify us.

Every durable consumer good is accompanied by a written guarantee from the product’s manufacturer, the company that imported the product into the EU, or the company that affixes its trademarks on the product and presents itself as the manufacturer (hereafter referred to as the “Supplier”). Please pay particular attention to the terms of the guarantee provided by the Supplier as well as the accompanying documents and information, especially those concerning the product’s safe use and maintenance. Specifically, note the following:

The Supplier must provide the consumer with clear and comprehensive instructions in writing, in Greek or internationally recognized symbols, on the product’s safe use, maintenance, and complete utilization, along with information about potential risks during use and maintenance.

The guarantee must include, in plain, legible, and understandable language in Greek, at least the name and address of the guarantor, the product covered by the guarantee, its precise content, duration, and territorial scope. The guarantee must comply with the principles of good faith and must not be invalidated by excessive exclusion clauses. The guarantee’s duration must be reasonable, considering the product’s expected lifespan. The product’s expected lifespan is the reasonably anticipated time it can be used as intended until wear from regular use renders it unusable or economically impractical to continue using it. If a defect appears during the guarantee period and the Supplier refuses or delays its rectification beyond the necessary time, the consumer is entitled to request the product’s replacement with a new one of the same characteristics and quality or, if rectification is impossible, to withdraw from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request a temporary replacement product during the repair period. The Supplier’s failure to meet their obligations does not affect the validity of the guarantee, which the consumer can invoke and require the Supplier to honor. In the event of product or part replacement, the guarantee is automatically renewed for its full duration regarding the new product.

Beyond and outside the guarantee, the Supplier of new durable consumer goods must ensure the continuous provision of maintenance/repair services for a period equal to their expected lifespan. Additionally, the Supplier must ensure consumers can procure the spare parts and other products necessary for their intended use throughout their expected lifespan.

In accordance with the above provisions, Glow Era, if it acts as the Supplier of a product as defined above, will provide you with every possible assistance to fulfill the Supplier’s warranty terms at no additional charge. This is independent of any out-of-warranty services we may offer with applicable charges.

Glow Era has all obligations to you as outlined in the Civil Code regarding the seller. In the event of a defect in the product sold to you that existed before delivery, you may:
(a) Request repair at no cost to you or replacement with another unless this is impossible or involves disproportionate costs.
(b) Request a price reduction.
(c) Withdraw from the contract unless the defect is minor.

These obligations do not apply if the defect was caused by you or due to force majeure in a narrow or broad sense. In all cases, products must be accompanied by the necessary documentation and proof of receipt. These obligations are time-barred within two years. Please pay special attention to the Supplier’s guarantee terms and other accompanying documents, especially those regarding the safe use and maintenance of the products.

SHIPPING METHODS & COSTS

Your orders can be shipped or received using one of the following methods:

Pickup from our physical store – Free
Once your order is confirmed, you will be notified via email for pickup from our company’s premises (*).

Delivery to your door via Courier
The cost for preparing and delivering your order via Courier is determined based on the automated process of the respective transportation companies.

Shipping in GREECE

Deliveries to mainland and island destinations within the network of stores are made via courier services, with products delivered to the address you selected on the next business day following shipment. In some island destinations and areas designated as “remote” by courier networks, deliveries are typically made within 1-3 business days (or 2-5 business days for particularly remote areas).

Shipping charges depend on the combination of size and weight (volumetric weight calculation according to the International Air Transport Association – IATA). If the volumetric weight exceeds the actual weight, the charge is based on the volumetric weight, calculated by multiplying the parcel’s three dimensions (length x width x height) and dividing the result by 5000. Orders exceeding 3 kg for Greece and 2 kg for Cyprus incur additional shipping costs. You will be notified via email about these costs before shipment.

The shipping cost for each order is clearly stated during checkout.

(*) Orders designated for pickup from our store that are not collected and for which no prior arrangement has been made are automatically deleted from the system after 10 days.

Shipping Tracking

In the email confirming your order’s shipment, you will receive the unique shipping number of the courier company. Using the provided link and tracking number, you can monitor the status of your order’s delivery at any time.

Thank you for choosing us for your purchases. We look forward to serving you!

PRODUCT RETURNS & ORDER CANCELLATIONS

Our company has established a product return and order cancellation policy with the goal of providing the best service to you.

Terms of Returns

Product returns are accepted under the following conditions:

Without limiting the provisions of the Consumer Protection Law regarding withdrawal rights, order cancellations may be made in the following cases:

• Before completing your order: During the online order process, you can go back (“back”) and remove products from your cart by clicking the “remove” button.
• If the order has been completed but not yet shipped: You can call us at 2312314244, and a representative will handle your order cancellation.
• After receiving the product: Contact us at 2312314244 or via the website’s email form, explaining why you want to cancel your order. A representative will assist you promptly and inform you of your options.

If your order has already been invoiced and you wish to cancel, contact our Customer Service Department at 2312314244, providing your order details.

Conditions for Returned Products

Products returned by the customer must:

• Not have been used.
• Be in excellent condition, exactly as before the sale (as new), with no seals (aluminum or paper) removed.
• Include their full packaging (jar/bottle, box, etc.) with no damages or alterations.
• Include all accompanying items (e.g., user manuals).
• Be accompanied by the original receipt.

If a returned product does not meet these requirements, the company reserves the right to reject the return and not replace the product. In this case, the product will be returned to the customer as is, and the shipping cost will be the customer’s responsibility. If the product is damaged during return shipping, the cost of the damage is borne by the customer.

Products purchased on special offers cannot be returned.

For a return to be accepted, the product must be accompanied by the original proof of purchase (receipt or invoice). For credit card purchases, the original receipt issued by the card terminal must also be shown.

Refunds

If the above conditions are met and the return is accepted, the customer may:

Exchange the product for another of equal value.

Receive a cash refund if the purchase was made in cash.

For credit card purchases, the transaction will be canceled, and the card will be credited accordingly.

Defective Products

If a defective product is delivered, notify us as soon as possible about the product and the issue. If the defect is covered under the manufacturer’s warranty, we will arrange for its return and replacement at our expense.

Before returning a product, please contact us via email at [email protected] or by phone at (+30) 2312314244 during business hours.

Return Procedure

In-Store

Visit our office, where the responsible staff will inspect the product and guide you through the next steps. If you wish to exchange the product, we recommend contacting the store in advance to confirm the availability of the desired product.

Shipping the Product

If you cannot visit the store, follow this procedure:

1. Pack the product in a larger box for protection during shipping or reuse the original box.
2. Include a document in the package specifying your preferred resolution (refund or exchange) if the return is approved.
3. Ship the package via the courier service that delivered your order, addressed to the Returns Department.

Return Costs

If the company is at fault, the full order value will be refunded, excluding banking and shipping fees.

Policy Changes

Our company reserves the right to amend the returns and cancellations policy by publishing new terms on the website. For repeated returns or misuse of return rights, the company reserves the right to deny returns, even if the terms are otherwise met.

If the product does not meet the terms and is deemed ineligible for return, it will be sent back to the customer at their own expense.

Frequently Asked Questions

What is registration?

By registering on our online store, you can:

Shop faster and more conveniently.

Access your account details and order history.

Stay informed about products, offers, and new arrivals by subscribing to our newsletter.

What are offers?

Offers include special prices or product bundles at lower rates. They are usually limited in quantity and available for specific time periods or until stock runs out. Returns of promotional products are not accepted.

How can I pay for my order?

You can pay using:

1. Bank transfer
2. Credit card
3. Cash on delivery
4. Payment at our store

How can I place an order?

Place your order via:

Our website: www.glowera.eu

Phone: (+30) 2312314244 (business hours).

Email: [email protected]

How do I know my order is completed?

After confirming your order, you will receive an email with detailed information, including shipping and payment methods and the order status. You’ll also receive updates for any changes in status (Pending, Confirmed, Shipped).

How can I track my order?

Once your order is shipped, you will receive an email with the courier company’s tracking number and a link to track the delivery progress.

How long does delivery take?

Orders are processed and shipped as quickly as possible:

Urban areas: Next business day after dispatch.

Remote areas: 2–4 business days.

Can I cancel my order?

You can cancel your order:

Within 12 hours of completing it online.

12 hours before shipping if already processed.

If shipped, you will only be charged shipping and banking fees.

How can I contact you?

Contact us via:

Phone: (+30) 2312314244 during business hours.

Email: [email protected]

The contact form on our website.

We’ll respond promptly!

What if a product under warranty is defective?

We will replace it if the issue is covered by the manufacturer’s warranty.

Are my personal data safe?

Our online store treats all personal information as confidential and does not disclose or share it without consent. More details are available in our Terms of Use and Privacy Policy.