In case of distance purchases (e.g. online purchases), you can return a product and we will pay you the price if you notify us in writing via the contact form or by telephone on (0030)2310024587, within 14 calendar days of receipt of the product by you or by a third party you indicate. In case you order a batch of products, the deadline starts when you receive the last product of the batch or upon completion of the last delivery in the case of periodic deliveries. By exercising the right of withdrawal, you are obliged to return the product to us, undamaged and in the original perfect condition in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from exercising the right of withdrawal; within the same period we are obliged to return to you any payments to us using the payment method you had chosen.

In the event that you have used a payment card, we immediately proceed with the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. We are not responsible and will not compensate the consumer, nor the right of withdrawal will be effective, in the event that the damage has been caused to the goods due to the consumer’s fault or in case of use, which exceeds what is necessary to establish the nature, characteristics and operation of the goods.

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping costs of returning the product exceed the cost of the total postal service, they are not covered by glowera and are at the expense of the customer.

The right of withdrawal is delayed in the cases of article 3ib of Law 2251/94, as in force in any other case provided for by law or in accordance with the law…

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